Developers Getting Started With i2b2
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ERROR MESSAGE
PM Service is not Responding

Possible Problems and Solutions:


The process of troubleshooting the above error message will depend on when you are receiving it. The following table is designed to assist you with troubleshooting this error.


When The Error Message Was Received

Possible Problem(s)

Possible Solution(s)

Received when attempting to log into the Web Client and Workbench

PM Cell may be down

Check web services to see if PMService is listed as active.

Received when attempting to log into the Workbench but did not receive the message when logging into the Web Client

The location of the PM Cell is not defined correctly in the i2b2Workbench.properties file.

Revisit the i2b2Workbench.properties file and verify the URL for the PM Cell is entered correctly.

Received the message in one of the following views:

  • Query Tool
  • Previous Queries
  • Timeline

The PM Cell is not configured correctly in the properties file for the CRC Cell or CRC Loader

Revisit the crc.properties and edu.harvard.i2b2.crc.loader.properties files and verify the URL for the PM Cell is entered correctly.

Received the message in one of the following views:

  • Navigation Terms
  • Find Terms
  • Edit Terms

The PM Cell is not configured correctly in the properties file for the Ontology Cell

Revisit the ontology.properties file and verify the URL for the PM Cell is entered correctly.

Received the message in one of the following views:

  • Workplace

The PM Cell is not configured correctly in the properties file for the Workplace Cell

Revisit the workplace.properties file and verify the URL for the PM Cell is entered correctly.



Installation Guide Resources:


Note

Multiple chapters and sections are listed for the Checking Web Services, Stop Services, and Start Services resources. You only need to refer to one of them as the process of checking web services is the same regardless of which cell you are checking. The same is true for Stopping and Starting the JBoss services.


Resource For...

Chapter

Section

Checking Web Services

Project Management (PM) Cell Install
Data Repository (CRC) Cell Install
Ontology Management (ONT) Cell Install
Workplace (WORK) Cell Install

Verify PM Installation
Verify CRC Installation
Verify Ontology Installation
Verify Workplace Installation

Stop Services

Project Management (PM) Cell Install
Data Repository (CRC) Cell Install
Ontology Management (ONT) Cell Install
Workplace (WORK) Cell Install

Stop Services (PM Chapter)
Stop Services (CRC Chapter)
Stop Services (Ontology Chapter)
Stop Services (Workplace Chapter)

Start Services

Project Management (PM) Cell Install
Data Repository (CRC) Cell Install
Ontology Management (ONT) Cell Install
Workplace (WORK) Cell Install

Start Services (PM Chapter)
Start Services (CRC Chapter)
Start Services (Ontology Chapter)
Start Services (Workplace Chapter)

Configuring the PM Cell in the i2b2Workbench.properties file

i2b2 Workbench Install

Define Hive Location

Accessing the i2b2Workbench.properties file on a Mac

i2b2 Workbench Install

Access Properties File on a Macintosh

Accessing the i2b2Workbench.properties file on Windows

i2b2 Workbench Install

Access Properties File on Windows

Configuring the PM Cell in the CRC and CRC Loader configuration files

Data Repository (CRC) Cell Install

CRC Properties: Configure PM Cell Properties
CRC Loader Properties: Configure PM Cell Properties

Configuring the PM Cell in the Ontology configuration files

Ontology Management (ONT) Cell Install

Ontology Properties: Configure PM Cell Properties

Configuring the PM Cell in the Workplace configuration files

Workplace (WORK) Cell Install

Workplace Properties: Configure PM Cell Properties