Possible Problems and Solutions:
The process of troubleshooting the above error message will depend on when you are receiving it. The following table is designed to assist you with troubleshooting this error.
When The Error Message Was Received |
Possible Problem(s) |
Possible Solution(s) |
|---|---|---|
Received when attempting to log into the Web Client and Workbench |
PM Cell may be down |
Check web services to see if PMService is listed as active. |
Received when attempting to log into the Workbench but did not receive the message when logging into the Web Client |
The location of the PM Cell is not defined correctly in the i2b2Workbench.properties file. |
Revisit the i2b2Workbench.properties file and verify the URL for the PM Cell is entered correctly. |
Received the message in one of the following views:
|
The PM Cell is not configured correctly in the properties file for the CRC Cell or CRC Loader |
Revisit the crc.properties and edu.harvard.i2b2.crc.loader.properties files and verify the URL for the PM Cell is entered correctly. |
Received the message in one of the following views:
|
The PM Cell is not configured correctly in the properties file for the Ontology Cell |
Revisit the ontology.properties file and verify the URL for the PM Cell is entered correctly. |
Received the message in one of the following views:
|
The PM Cell is not configured correctly in the properties file for the Workplace Cell |
Revisit the workplace.properties file and verify the URL for the PM Cell is entered correctly. |
Installation Guide Resources:
Note
Multiple chapters and sections are listed for the Checking Web Services, Stop Services, and Start Services resources. You only need to refer to one of them as the process of checking web services is the same regardless of which cell you are checking. The same is true for Stopping and Starting the JBoss services.
