Possible Problems and Solutions:

The following table is designed to assist you with troubleshooting this error.

When The Error Message Was Received	Possible Problem(s)	Possible Solution(s)
Received when attempting to log into the i2b2 Workbench	In the i2b2Workbench.properties file the name entered for the applicationName property and the target identifiers may not match	Revisit the *i2b2Workbench.properties* file and verify the applicationName property matches the prefix of the target identifier(s).

Name and Prefix Match Example:

applicationName=i2b2

Note

In this instance, the name and target identifier are not case sensitive.

Installation Guide Resources:

The following resources address configuring the i2b2Workbench.properties file and how to access it on either a Macintosh or Windows machine.

Resource For...	Chapter	Section
Configuring the PM Cell in the i2b2Workbench.properties file	i2b2 Workbench Install	Define Hive Location
Accessing the i2b2Workbench.properties file on a Mac	i2b2 Workbench Install	Access Properties File on a Macintosh
Accessing the i2b2Workbench.properties file on Windows	i2b2 Workbench Install	Access Properties File on Windows