Developers Getting Started With i2b2
Space shortcuts
Space Tools
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Current »


ERROR MESSAGE
Remote server is unavailable

Possible Problems and Solutions:


The following table is designed to assist you with troubleshooting this error.


When The Error Message Was Received

Possible Problem(s)

Possible Solution(s)

Received the message in one of the following views:

  • Query Tool
  • Previous Queries
  • Timeline

The services for the CRC Cell may not be running.

Check your web services to see if QueryToolService is listed as active. If it is not then you need to restart JBoss.

Received the message in one of the following views:

  • Navigation Terms
  • Find Terms
  • Edit Terms

The services for the Ontology Cell may not be running.

Check your web services to see if OntologyService is listed as active. If it is not then you need to restart JBoss.

Received the message in one of the following views:

  • Workplace

The services for the Workplace Cell may not be running.

Check your web services to see if WorkplaceService is listed as active. If it is not then you need to restart JBoss.



Installation Guide Resources:


The following resources address how to verify your web services are running as well as the process for stopping and starting them.


Note

Multiple chapters and sections are listed for the Checking Web Services, Stop Services, and Start Services resources. You only need to refer to one of them as the process of checking web services is the same regardless of which cell you are checking. The same is true for Stopping and Starting the JBoss services.





  • No labels