Developers Getting Started With i2b2
Space shortcuts
Space Tools
Skip to end of metadata
Go to start of metadata

Workplace Cell is Unavailable

Possible Problems and Solutions:

The following table is designed to assist you with troubleshooting this error.

When The Error Message Was Received

Possible Problem(s)

Possible Solution(s)

Received while logged into the i2b2 Web Client or Workbench

The possible causes for this error message may be one of the following:

  • The Workplace Cell may not be deployed
  • The Workplace Cell may be down; the services are not running
  • The Workplace Cell may not be configured correctly in i2b2 Admin
  • Verify the Workplace Cell was deployed by looking in the deployments folder located in YOUR_JBOSS_DIR
    • If the cell was deployed you will see a file called work-ds.xml.deployed
    • If it was not deployed you won't see the above file and will need to deploy the workplace cell.
  • Check your web services to see if WorkplaceService is listed as active. If it is not then you need to restart JBoss.
  • Verify the Workplace Cell is configured correctly in i2b2 Admin.
    • The Cell Id should be WORK
    • The Cell URL should be the IP or domain name where the cell is located.

Installation Guide Resources:

The following resources address configuring deploying and configuring cells as well as checking web services.

Resource For...



Deploying the Workplace Cell

Workplace (WORK) Cell Install


Checking Web Services

Workplace (WORK) Cell Install

Verify Workplace Installation

Stop Services

Workplace (WORK) Cell Install

Stop Services

Start Services

Workplace (WORK) Cell Install

Start Services

Configuring Workplace Cell Data in i2b2 Admin

Workplace (WORK) Cell Install

Update CRC Cell Data in i2b2 Admin

Managing i2b2 Cells in i2b2 Admin

Initial Setup of i2b2 in Admin

Managing i2b2 Cells