Possible Problems and Solutions:

The following table is designed to assist you with troubleshooting this error.

When The Error Message Was Received

Possible Problem(s)

Possible Solution(s)

Received while logged into the i2b2 Web Client or Workbench

The possible causes for this error message may be one of the following:

Verify the Ontology Cell was deployed by looking in the deployments folder located in YOUR_JBOSS_DIR
- If the cell was deployed you will see a file called ont-ds.xml.deployed
- If it was not deployed you won't see the above file and will need to deploy the ontology cell.
Check your web services to see if OntologyService is listed as active. If it is not then you need to restart JBoss.
Verify the Ontology Cell is configured correctly in i2b2 Admin.
- The Cell Id should be ONT
- The Cell URL should be the IP or domain name where the cell is located.

Installation Guide Resources:

The following resources address configuring deploying and configuring cells as well as checking web services.

Resource For...	Chapter	Section
Deploying the Ontology Cell	Ontology Management (ONT) Cell Install	Deployment
Checking Web Services	Ontology Management (ONT) Cell Install	Verify Ontology Installation
Stop Services	Ontology Management (ONT) Cell Install	Stop Services
Start Services	Ontology Management (ONT) Cell Install	Start Services
Configuring Ontology Cell Data in i2b2 Admin	Ontology Management (ONT) Cell Install	Update ONT Cell Data in i2b2 Admin
Managing i2b2 Cells in i2b2 Admin	Initial Setup of i2b2 in Admin	Managing i2b2 Cells