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PM Cell's getVersion operation is not responding

Possible Problems and Solutions:

The following table is designed to assist you with troubleshooting this error.

When The Error Message Was Received

Possible Problem(s)

Possible Solution(s)

Received when attempting to log into the i2b2 Workbench

The URL for the location of the PM Cell may be missing or not entered correctly into the file.

Revisit the file and verify the following:

  • The target location for the PM has been entered.
  • The URL is entered correctly


If the URL for the PM target location is valid; check that it supports the getVersion operation. If it doesn't then the PM cell does not support messaging version 1.1 and should not be used with this version of the i2b2 Workbench.

Installation Guide Resources:

The following resources address configuring the file and how to access it on either a Macintosh or Windows machine.

Resource For...



Configuring the PM Cell in the file

i2b2 Workbench Install

Define Hive Location

Accessing the file on a Mac

i2b2 Workbench Install

Access Properties File on a Macintosh

Accessing the file on Windows

i2b2 Workbench Install

Access Properties File on Windows