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Possible Problems and Solutions:
The process of troubleshooting the above error message will depend on when you are receiving it. The following table is designed to assist you with troubleshooting this error.
When The Error Message Was Received | Possible Problem(s) | Possible Solution(s) |
|---|---|---|
Received when attempting to log into the Web Client and Workbench | The PM Cell may not be running | Check your web services to see if PMService is listed as active. If it is not then you need to restart JBoss |
Received when attempting to log into the Workbench but did not receive the message when logging into the Web Client | The location of the PM Cell may not be correctly defined in the i2b2Workbench.properties file. | Revisit the i2b2Workbench.properties file and verify the URL for the PM Cell is entered correctly. |
Installation Guide Resources:
The following resources address how to check web services, stop and start services, configuring the i2b2Workbench.properties file and how to access it on either a Macintosh or Windows machine.
Resource For... | Chapter | Section |
|---|---|---|
Checking Web Services | ||
Stop Services | ||
Start Services | ||
Configuring the PM Cell in the i2b2Workbench.properties file | ||
Accessing the i2b2Workbench.properties file on a Mac | ||
Accessing the i2b2Workbench.properties file on Windows |
