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  1. i2b2 Documentation
  2. DOC-19

1.7.12 QuickInstall fails: "PM Cell is down or the address in the properties file is incorrect"

Details

    • Bug
    • Status: Backlog
    • Blocker
    • Resolution: Unresolved
    • 1.7.12
    • None
    • None

    Description

      Hi all,

      just dived into the most recent i2b2 version where there is this nice i2b2QuickInstall.pdf [1]. Walked through the steps 1. to 4. seemed to be quite straight forward.
      Unfortunately step 5 ("Test i2b2") seems to be faulty:

      minor issue:

      The webbrowser probably should be launched at http://{ip}/webclient instead of http://{ip}:9090 in order to start the webclient.

      major issue (actually blocker):

      When trying to log-in to http://{ip}/webclient with the correct credentials, it gives me the error "PM Cell is down or the address in the properties file is incorrect".

      http://localhost:9090/i2b2/services/listServices gives me this though:

      PMService
      Service Description : PMService
      Service EPR : http://localhost:9090/i2b2/services/PMService
      Service Status : Active

      Available Operations

          getVersion
          getMessageVersion
          getServices

      My database was setup according to [2]. Any hints on how to solve or further troubleshoot this issue?

      Thanks.
      Best



      [1] https://www.i2b2.org/software/projects/hivecore/i2b2QuickInstall.pdf
      [2] https://community.i2b2.org/wiki/display/getstarted/3.3.2+Create+User+Accounts+in+PostgreSQL

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        Activity

          tschlein Tobias Schleinkofer created issue -
          tschlein Tobias Schleinkofer added a comment - - edited
          "PM Cell is down or the address in the properties file is incorrect" seems to be quite hard to debug. The solution in my case:

          I checked the error log of Apache and noticed something like:

          [php7:error] [pid 22189] [client 127.0.0.1:45228] PHP Fatal error: Uncaught Error: Call to undefined function curl_init() in /var/www/html/webclient/index.php:188\nStack trace:\n#0 {main}\n thrown in /var/www/html/webclient/index.php on line 188, referer: http://localhost/webclient/

          This lead me to the idea that some php/curl library might be missing. Indeed, installing php-curl (which was not installed by default when apt-getting php on my Ubuntu 18.04.3 LTS!) fixed that problem.

          Issue can be closed (currently see no option to do that by myself)
          tschlein Tobias Schleinkofer added a comment - - edited "PM Cell is down or the address in the properties file is incorrect" seems to be quite hard to debug. The solution in my case: I checked the error log of Apache and noticed something like: [php7:error] [pid 22189] [client 127.0.0.1:45228] PHP Fatal error: Uncaught Error: Call to undefined function curl_init() in /var/www/html/webclient/index.php:188\nStack trace:\n#0 {main}\n thrown in /var/www/html/webclient/index.php on line 188, referer: http://localhost/webclient/ This lead me to the idea that some php/curl library might be missing. Indeed, installing php-curl (which was not installed by default when apt-getting php on my Ubuntu 18.04.3 LTS!) fixed that problem. Issue can be closed (currently see no option to do that by myself)
          I am experiencing the same issues attempting to install i2b2 on Amazon Linux 2. Nothing in either the httpd logs or the wildfly logs point me in a direction to continue debugging further.
          mzd2016 Marcos Davila added a comment - I am experiencing the same issues attempting to install i2b2 on Amazon Linux 2. Nothing in either the httpd logs or the wildfly logs point me in a direction to continue debugging further.

          People

            Unassigned Unassigned
            tschlein Tobias Schleinkofer
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            Dates

              Created:
              Updated: